Support

Something off?

Most questions are answered below. For anything else, email and a person will reply.

Getting started

Requirements

iPhone running iOS 26 or later. The written notes and shelf reads additionally need a phone that supports Apple Intelligence (iPhone 15 Pro or newer) with Apple Intelligence turned on; everything else works on any supported iPhone.

Adding your first bottle

From Shelf, tap the amber button. Point the camera at the front label, or search the catalog by brand or name. If the bottle isn't in the catalog, choose Not in the catalog — add it new and type what you know; it lives on your shelf like any other bottle.

The catalog

"Catalog not loaded"

The catalog downloads the first time the app opens with an internet connection, about a megabyte. If you were offline at first launch, open Settings and tap Sync now. You do not need to sign in.

A bottle or cigar is missing or has wrong facts

Add it by hand for now, then email us the name, and the correction if it's a fact error. The catalog is maintained by people, and fixes reach every phone on the next sync.

Writing and Apple Intelligence

Settings says Apple Intelligence is "Off" or "Not supported"

"Off" means your phone supports it but it isn't enabled: iPhone Settings → Apple Intelligence & Siri. "Not supported" means the phone doesn't have the hardware for it; the app shows facts instead of written notes, and everything else is unaffected.

The note says "Facts only"

The on-device model occasionally declines to write about a bottle. The card falls back to the plain facts. Pull the card down to try again, or leave it; it's cosmetic.

Your data

Where is it?

On your iPhone, and in your private iCloud if you're signed in to iCloud. It never goes to us. See the privacy policy for the full picture.

Will it sync to a new iPhone?

Yes, if both phones use the same iCloud account. Open the app on the new phone and give it a minute on Wi-Fi.

How do I delete everything?

Delete the app to remove the local data. To remove the iCloud copy: iPhone Settings → your name → iCloud → Manage Account Storage → Proof & Ash → Delete Data.

Can I export it?

Not yet. It's on the list; email if it matters to you and it moves up.

Contact

admin@forvex.app — include your iOS version and, if it's a catalog issue, the exact name on the label. Photos help.